Questions & Answers
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.
10 Golden Rules in Buying Signs
Gatlinburg Sign Ordinance
Sevierville Sign Ordinance
Magnetic Signs Care & Handling Instructions
How big should the letters be?
As a general rule the Greatest Impact Readable Distance is 10 feet for every 1 inch of letter height.
The Greatest Readable Distance is 40 feet for every 1" of letter height.
Remember - Block Letters can be read from a greater distance than Fancy Letters.
6" Letters.......60 feet Greatest Impact...... 240 feet Maximum Readability
12" Letters...120 feet Greatest Impact.... 480 feet Maximum Readability
24" Letters...240 feet Greatest Impact.... 960 feet Maximum Readability
36" Letters...360 feet Greatest Impact... 1440 feet Maximum Readability
How long does it take for you to complete my order?
Sign Master takes pride in meeting your needs. If you have a special event, function or trade show deadline, please let us know.
Otherwise, our normal turn-around time is two to three production days for most orders. Of course, every product is custom manufactured for you, therefore, additional time may be required depending on the nature of the product. Your Sales consultant will work closely with you to communicate the expected due date for your finished product.
Digital file specifications
Instructions for submitting digital printing files
Vinyl file specifications
Instructions for submitting files to be cut in vinyl
What is a "proof"?
A proof is a way of ensuring that we have set your type accurately, the colors are correct and that everything is positioned according to your requirements.
Typically, we will produce a proof which will be sent to you online via either our online proofing system or email, faxed to you or printed on paper which can be viewed in our store.
Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
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